Lyro is a Customer Experience AI Agent that resolves customer service conversations end-to-end while keeping the experience human. Built by Tidio Lyro is designed to be trained and coached like a real human agent.
What Lyro does:
• Resolves repetitive tasks: refunds, order updates, subscription changes, call bookings
• Handles proactive customer service: troubleshooting, FAQ, escalation with full context
• Boosts sales: upsell suggestions, lead qualification, personalized shopping recommendations
• Speaks 45+ languages
• Integrates natively with Salesforce, Intercom, Zendesk, Gorgias, and Tidio
What makes Lyro different:
• Trained on your data, your tone, your policies
• Full control over AI behavior via Guidances and Procedures (not a black box)
• Compliant with SOC 2 Type 2, GDPR, CCPA, CPRA, AI Pact, EU-US DPF
• 67% average resolution rate without human handoff
For e-commerce, SaaS, and digital businesses that want automation that actually feels human.
